Terms of Use for Specific Commercial Transactions


 Legal Name: Jame Smith

 Business Address: 3-7-2 Domyoji Temple, Fujiidera City, Osaka Prefecture. 

 Post Code:583-0012

 TEL: 06-6354-4668
 E-Mail: service@couplegiftcustom.com
 Operations Director: Jame Smith
 Other Fee: Shipping starts at $7.99 per item.
 Return Policy: The following reasons are covered by our 90 days FULL COVERAGE Return/Exchange Policy.

(CoupleGiftCustom is responsible for return postage fees, and replacement fees)

  • We sent the wrong order or item(s), you received any broken items, or the quality of the products you received is poor/defective.
  • You received the incorrect photo charm. If the picture’s appearance is different from the photo provided to CoupleGiftCustom
  • Paint is chipping, Crystals fall off, etc. (We will only exchange the item(s) for the same product, or for item(s) or equal or lesser value.)
 Delivery Time: Order processing takes 3-5 working days, and products generally arrive within 15 days.
 Accepted Payment Methods: Credit card or transfer via local bank.
 Payment Cycle: Credit card payments can be processed instantly, while local bank transfers must be made within 3 days of placing the order.
 value: The average product cost is $50